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How to Report a Claim

We understand that the loss of a loved one can be a very difficult and confusing time. That’s why we make it our priority to keep the claims process as simple and streamlined as possible. To report a life insurance claim, just complete the steps below.

1. Request a Claims Packet

Online

You can download a claims packet that includes all the instructions and forms needed to begin processing your claim.

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By Phone

To request a claims packet by phone, call our dedicated claims line at 1-800-695-5165. Our business hours are
8 a.m. to 10 p.m. (Eastern Time) Monday through Friday, 9 a.m. to 5 p.m. Saturday.

Please have the following information available when you call: Contract Number or Social Security Number of insured, Date of Death, and Cause of Death.

2. Complete and Mail Your Claim Form

Mail your completed claim form and a certified death certificate (copies are not accepted) to:

Regular Mail:
New York Life Ins. Co. AARP Operations
Attention: Claims Department
P.O. Box 30713
Tampa, FL 33630-3713
Express Mail:
New York Life Ins. Co. AARP Operations
Attention: Claims Department
5505 W. Cypress Street
Building 2
Tampa, FL 33607

3. Provide Additional Documentation If Needed

If necessary, a claims representative may contact you to request additional documentation needed to complete your claim. For a complete list, see the Claims Checklist below. These forms, if requested, can be mailed to one of the addresses above.

At any time during the claims process, if you have questions about your claim, please call our dedicated claims line at 1-800-695-5165.

Claims Checklist

Here is a list of documents you will need to submit in order for us to consider your claim:
1. Completed claim form
2. Certified death certificate (copies not accepted)

The following documents may be requested depending on your specific situation:
3. Proof of guardianship for a minor beneficiary
4. Executorship papers for the estate
5. Funeral Home assignment(s)
6. Proof of accidental death (i.e. newspaper article, police report, etc.)
7. Survivorship Affidavit (also available in Spanish)
8. Foreign Death Questionnaire
9. Evidence of Age
 

Common Questions

Question
How do I file a life insurance claim?
Answer

To start, call our toll free claims number 1-800-695-5165 to report the death. Our Business hours are 8 a.m. to 10 p.m. (Eastern Time), Monday through Friday, or 9 a.m. to 5 p.m. Saturday. A representative will help you complete your claim.

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